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In September of this year, the Samsung Galaxy Note 7 was launched, and only two months later, Samsung has released a statement that the handset will be permanently discontinued.
The Korean company, Samsung, wanted its new flagship handset to become one of the biggest contenders against Apple’s new iPhone line. Initially priced at £739, the smartphone packed some amazing hardware: Exynos octa-core CPU, QHD display (2560x1440p), 4GB of RAM and a whopping 64GB of internal storage, with the possibility to insert a microSD card of up to 256GB.
However, shortly after the launch, users started reporting faulty devices. In the beginning, the majority of faults were related to the battery. Users reported that the battery would overheat and reach extremely high temperatures, wich in some cases, lead to the phone catching fire and even exploding.
Based on these reports, Samsung decided to initiate a mass recall. The faulty smartphones were replaced with new ones, which were considered safe. Several reports say that as many as a million phones were replaced in a short period, causing significant financial damage for Samsung.
Unfortunately for Samsung, the replacement phones that were thought to be safe, turned out to be just as bad. Company representatives immediately urged all Galaxy Note 7 users to turn off their phones, while an internal investigation was started. The following day, Samsung announced that they would completely halt the production of the Galaxy Note 7 and instructed mobile carriers to stop selling the devices.
In one case, security had to evacuate flight 994, headed from Louisville, Kentucky to Baltimore, Maryland. The 'victim' was a 43-year-old passenger who had just recently picked up his replacement device from his mobile carrier. Luckily, none of the passengers were injured, and the flight was merely delayed.
Across the globe, in China, a worker reported that his newly acquired replacement had exploded in his hand. Although the claim seemed a bit suspicious, Samsung went on with the investigation. Subsequently, several cases of exploding replacement devices were reported in different parts of the world.
The day Samsung issued its recall for the Galaxy Note 7 coincided with the day the phone went on sale in the UK. As a consequence, only the people who had pre-ordered the phone actually received it. As soon as Samsung announced that they would be replacing the first batch of smartphones, networks such as Vodafone and EE began their exchange programs. However, the program was cut short immediately after Samsung announced that they stopped production.
Have you have any experiences (good or bad) with the Samsung Galaxy Note 7? Tell us in the comment section below.
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